Our Commitment to You
At Sitara Pret, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we are here to help with a straightforward return and exchange process.
Returns
Eligibility for Returns
- Items must be returned within 10 days of purchase.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items and gift cards are not eligible for returns.
How to Return an Item
Contact Us: Email our customer service team at [sitarapret@gmail.com] with your order number and the reason for your return.
Prepare Your Package: Securely pack the items in their original packaging, including the return form.
Drop Off: Take the package to your nearest shipping carrier location (TCS)
Refund Process
Once we receive and inspect your returned items, we will process your refund within 5-7 business days.
Refunds will be issued to the original method of payment.
You will receive a confirmation email once the refund has been processed.
Exchanges
Eligibility for Exchanges
Items must be exchanged within 14 days of purchase.
Items must be unworn, unwashed, and in their original condition with all tags attached.
How to Exchange an Item
Contact Us: Email our customer service team at [customer service email] with your order number and the details of the item you wish to exchange.
Prepare Your Package: Securely pack the items in their original packaging, including the exchange form.
Drop Off: Take the package to your nearest shipping carrier location (TCS).
Exchange Process
Once we receive and inspect your returned items, we will ship the new items to you.
You will receive a confirmation email with tracking information once the new items have been shipped.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [sitarapret@gmail.com] with your order number and a photo of the damage. We will promptly arrange for a replacement or refund.
Contact Us
For any questions or concerns regarding our return and exchange policy, please contact our customer service team at [sitarapret@gmail.com] or contact us on our WhatsApp 03395127512. We are here to assist you.
Thank you for choosing Sitara Pret. Your satisfaction is our top priority!